Frequently Asked Questions
Everything you need to know about your Scandals experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
At Scandals, we prioritize quality and ethics. We work closely with our manufacturers to ensure that materials are sourced responsibly and meet high-quality industry standards.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat.